Support

Email support@pulseesm.com and include the email address on your account and, if it is about a study, the study name. We usually reply within 2 business days.

Participants

I have a question about a study

Each study is run by its researcher. For questions about the study itself, what it asks, or its compensation, contact the researcher listed in the study's consent form.

I am not getting survey notifications

• Check that notifications for PulseESM are allowed in your phone's settings.
• Turn off Focus or Do Not Disturb during your study hours, if possible.
• Open the app while connected to the internet so it can register your device.

I answered a survey offline

Your answers are saved on your phone and upload automatically the next time you are online.

How do I get paid?

Tap your balance on the app's home screen to see your earnings, then tap Withdraw to request a payout. Payment timing follows each study's terms.

How do I delete my account?

In the app, open Profile, tap Delete Account, and enter your password. The deletion is immediate and permanent. You can also email support@pulseesm.com from the email address on your account. See our Privacy Policy for what is deleted.

Researchers

• API reference and examples: API documentation.
• Lost your API key? Rotate it in Dashboard, Settings to get a new one.
• For bugs, include the study ID, the request you made, and the error message.